Governance Grows Up as Outcomes Become Key
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ask 10 people what constitutes a successful long-term outsourcing relationship and you will get 10 different answers. But everyone will say governance is a key driver in every outsourcing relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together. But governance has been …