Research & Insight

Research & Insight

Hewitt

Early HRO Adopter Adjusts to Change and Strengthens Provider Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.

Consumer Services Firm Relies on Outsourcing for Critical Internal Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.

Reaping What They Sowed in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.

It Was a Dark and Stormy Night…

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It’s more successful when both parties work as a team to overcome all challenges. Here’s a striking example of an excellent alliance.

Connect with a Sourcing Advisor at Outsourcing Center

"*" indicates required fields

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.