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How to Select an ASP Supplier

Outsourcing Center, Kathleen Goolsby, Senior Writer

How to Select an ASP Supplier… The path a buyer should take in selecting an ASP depends on the buyer’s intent for use of the outsourced application. Adam Braunstein, Senior Research Analyst with the Robert Frances Group, explains that the buyer could use an ASP to host a full-blown integrated application set, or it could use an ASP as an automation tool for a simple application that doesn’t need to pull information from external systems. Despite the intended use of the application, Braunstein, suggests there are crucial characteristics to seek in an ASP supplier.

Contracting With ASP’s What’s the Customer to Do?

George Kimball

Application service providers (ASP’s) promise to make all this go away. Rather than pay large license fees and hire swarms of consultants, companies may rent the software, or buy applications by the drink, paying so much per user, per month. Applications will be delivered to the desktop, over the Internet. Just pay the money, and someone else will buy, install, connect and configure everything. The allure is plain, and has aroused interest in the marketplace, and from service providers, including well-financed startups, as well as such stalwarts as Intel and Oracle. The appeal is especially strong to new and smaller companies, who can adopt standard functions from popular packages more easily than larger, long-established organizations.

Web Watch Dogs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

It’s 4 a.m. Do you know if your Web site’s working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right with a Web server, the employee explores the problem and fixes it before it affects Web performance…. (outsourcing)

Erin Brockovich Meets Top Gun Sales

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.

The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.

Combining Computer Codes With IRS Code

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Executives who know how to fix computer code but also understand the IRS code are the people who run reSOURCE Partner associates (rSP), an ASP supplier in Columbus, Ohio. The two-year-old firm, which specializes in both the technical and the business side of applications, provides complete application hosting, application management and business process outsourcing using PeopleSoft’s Human Resources and Financial applications. (The firm selected PeopleSoft after an extensive one-year search in 1996.).

Facing Up to Customer Needs Online

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Communication is fundamental to any kind of commerce. But it’s especially important on the impersonal Net where buyers sit alone in front of a computer screen, wondering if their orders will get lost in the ether. Now e-business owners can add a high touch component to high tech commerce. They can assure an executive on the road that the part will get there tomorrow in time for the big meeting. They can answer any question on-line, real time, using software from FaceTime communication, an ASP.

Doing IT Right in Sydney

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Craig Curtin is a stickler for details. And he’s a great punster. So when he named his new ASP company Do IT Right, the moniker had a double meaning. IT is an abbreviation for Information Technology, which the company does right…

Channel Changes

Outsourcing Center, Kathleen Goolsby, Senior Writer

Fast moving and provocative with possibilities, the ASP market is in the midst of a revolution. World-renowned, best-of-breed vendors, as well as customers of all sizes are watching this rapidly growing industry even as they shape it. ASPs don’t look the way they did at the outset of 2000 and, at the end of 2000, they will have evolved and mutated a great deal more…

IT Lawyers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Shakespeare wrote, ‘Let’s kill all the lawyers,’ he definitely wasn’t talking about attorneys who specialize in technology issues. These barristers, who know just as much about server farms as serving subpoenas, provide an invaluable service to clients inking an ASP contract…

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