Research & Insight

Research & Insight

how to write a service level agreement

Valuing Contract Terms in Outsourcing Contracts | Article

Brad L. Peterson, Partner, Mayer Brown LLP

If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in …

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