What Companies Need to Understand about Outcome-Based Approaches in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a …