How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition
Outsourcing Center, Kathleen Goolsby, Senior Writer
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.