Research & Insight

Research & Insight

India

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers

Outsourcing Center, Kathleen Goolsby, Senior Writer

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services …

Action Plans for Managing Attrition in an Outsourcing Service Provider’s Resources

Outsourcing Center, Kathleen Goolsby, Senior Writer

Change sometimes brings unintended consequences. When outsourcing relationships several years ago took on the characteristic of delivering services from one or more offshore locations, an unintended consequence was “talent wars” and attrition. Not managing attrition among a provider’s ranks leads to unsatisfactory service delivery and higher costs. How can the parties manage this dilemma? Should …

The Big Challenge that Will Reshape Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm …

Hot Spots for Growth in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Which industries will experience growth in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies begin …

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services …

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America

Outsourcing Center, Bruce McCracken, Business Writer

Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.

Areas Where Outsourcing Will Grow in the Next Five Years

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says one of the predicted growth areas for outsourcing will …

How Process Rigor Helped Sun Microsystems Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked.

Upcoming Changes in IT Infrastructure Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.

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