No ‘Reservations’ at the Inns
Outsourcing Center, Kathleen Goolsby, Senior Writer
At LaQuinta, the inbound call center has been an outsourced function since 1996. Jackie Burke, Vice President of Reservation Services for LaQuinta, says the company has no reservations — that is, no doubts or misgivings — about its choice of outsourcing supplier for this extremely important function.