Outsourcing Center, Kathleen Goolsby, Senior Writer
Which industries will experience growth in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies begin …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. …
Outsourcing Center, Bruce McCracken, Business Writer
Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says one of the predicted growth areas for outsourcing will …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.
Outsourcing Center, Bruce McCracken, Business Writer
Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Software service providers in Eastern Europe are at a crossroads. Here’s a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
Bill Robinson, Business Writer
Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM work to Bulgaria.
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