Assessing Cultural Fit during the RFP Process – "No-Divorce" Outsourcing
Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.
A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment during the RFP process is far less structured than defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have …