Outsourcing Center, Karthik Nagendra, Business Writer
Here are our top 10 reasons why outsourcing fails. The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting, and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission-critical for enterprises worldwide. These include outsourcing …
Outsourcing Center, Karthik Nagendra, Business Writer
One of the questions that continue to hound buyers and providers of outsourcing is how to mitigate the risk of failure. This is despite a longer history of outsourcing than you would suspect—outsourcing can be traced back to the Industrial Revolution. For 150 years, until 1900, industry in Europe outsourced its requirements. Functions like accounting …
Deborah Kops, Managing Principal, Sourcing Change
Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because the provider did not conduct sufficient user acceptance tests, or an employee committed fraud within a client account because controls were inadequate, or the client did not provide the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and …
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