Research & Insight

Research & Insight

Outsourcing Relationship

How Workforce 2020 Will Change Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers …

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal | Article

Frank Usher, Managing Consultant

Renewing and renegotiating outsourcing relationships is a great learning experience about what can go wrong in a relationship.  One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department …

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