Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is shrinking. The study shows where the rents are going.
John Harney, Business Writer
After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Real estate costs typically are the second biggest overhead expense after payroll. Outsourcing the lease audit function can save money and even save the business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO’s real estate division solved his problem.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An Interview With Deborah Kops – Location, location, location is the number one rule of commercial real estate. For corporations worried about their bottom lines, the cardinal concern for their real estate should be process, process, process.
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