Outsourcing Center, Kathleen Goolsby, Senior Writer
Three manufacturing companies nominated for this year’s Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.
Steve Parrino, Business Writer
WorldCom’s bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.
Chris Pryer, Business Writer
An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency’s annual revenues. Outsourcing IT turned out to the best policy.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted promotion. Frustrated, you call the toll free customer service number and the person who answers the phone is clueless, too.
John Higgins, Senior Consultant
In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.
Dr. Wendell Jones
Three factors in today’s global, competitive economy increase the demand for outsourcing: Technological change, Technology management, Business change.
Dr. Wendell Jones
Critics of outsourcing often rest their opinions on assumptions that internal functions should be able to do what outsourcing vendors do if the internal organization applied good management practices and worked smarter and harder. Sometimes this may be true, but in other instances it is not.
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