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Research & Insight

Research & Insight

ROI

6 Key Reasons for Outsourcing

Ben Trowbridge

Outsourcing is a popular business strategy for small teams and companies of all sizes. It involves hiring another company or individual to handle specific business functions rather than relying on in-house resources. To be influential, companies need to establish their reasons for outsourcing. While some may view outsourcing as a cost-cutting measure, the reasons for …

Is it Time to Replace BYOD with CYOD?

Outsourcing Center, Karthik Nagendra, Business Writer

BYOD vs CYOD: that is the discussion. Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we …

Seven Examples of Resolving Financial Conflicts between Buyers and Providers of Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

At the point where outsourcing service providers or their customers have financial conflicts that will result in a monetary loss to either party, they’re walking a fine line. If they manage to resolve the issue with a mutually beneficial solution, their relationship will be even stronger than before the conflict. If not, the party that …

New Outsourcing Service: Independent Governance of the Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.” The problem is significant enough that it spawns many advice-oriented articles with titles such as: …

Combating the “Hidden” Costs of Managing Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due …

Study Shows Outsourcing Best Practices are Changing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or …

THE ROI for Strategic Change Management in Outsourcing

Laura Stone, CEO, Stone + Company

Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort and are limited to a “past focused” thinking to do the same activities better, cheaper, …

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition

Outsourcing Center, Kathleen Goolsby, Senior Writer

PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The hospital established a $1 million annual bonus if Perot Systems met four stringent financial criteria in its revenue cycle work.

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This guide will walk you through some areas most important when outsourcing, such as
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