Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking…
New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company’s role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq to manage its global growth throughout North America, Asia and Europe. This outsourcing proved to be the perfect springboard to attack e-commerce….