Research & Insight

Research & Insight

Sears

Reaping What They Sowed in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.

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