Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce"
Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.
Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. …