Research & Insight

Research & Insight

SMAC

New Buyer Demands and SMAC Are Changing Both Providers and BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. …

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