New Buyer Demands and SMAC are Changing Both Providers and BPO
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
New buyer demands and social, mobile, analytics and cloud (SMAC) are changing both BPO and providers. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting …