Unisys Archives

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.

RPO Improves In-House Processes While Meeting Aggressive Hiring Deadlines

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Historically, Unisys’s HR department did all its recruiting internally. But then the outsourcing supplier won three major outsourcing engagements at once and had to staff them in just 60 days. One required 600 people. It turned to an RPO, The RightThing, to fill those slots.

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?

How to Come Back from a Failed Outsourcing Partnership

Outsourcing Center

It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.

Research & Insight

Unisys

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

RPO Improves In-House Processes While Meeting Aggressive Hiring Deadlines

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service

Trends Point to Far-Reaching Changes in Government Outsourcing

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