utility computing Archives

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the …

Changes in BPO: How Technology Is Changing the Landscape

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Let’s take a look at the impact of technology on the …

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?

Trends in Utility Computing and Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

R&D clusters, virtualization, SOA. They’re part of the second-generation utility computing model, now the number-one model companies are selecting for new IT systems and high-performance computing (HPC) needs. Here’s how buyers are using the model with outsourcing.

Utility Computing’s Blind Spot

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.

Research & Insight

utility computing

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Changes in BPO: How Technology Is Changing the Landscape

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

Trends in Utility Computing and Outsourcing

Utility Computing’s Blind Spot

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