Research & Insight

Research & Insight

value add

Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce"

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. …

Read More Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce"

What Happens When the Outsourcing Business Case Stops Working?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and …

Read More What Happens When the Outsourcing Business Case Stops Working?

Connect with a Sourcing Advisor at Outsourcing Center

"*" indicates required fields

➤

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.