David Mitchell, Senior Consultant
While reducing cost is typically the primary benefit of outsourcing, you also want outsourcing agreements that allow you to realize your immediate and long-term delivery needs, provide contract flexibility and ensure that you receive maximum value for the money you will be spending. To meet those objectives, pay careful attention to the five “gotchas” noted …
Outsourcing Center, Bruce McCracken, Business Writer
Improving Processes, Going Offshore Best Ways to Reduce G&A Costs Outsourcing service providers servicing midmarket companies (defined here as companies with $1billion to $3 billion in annual revenues) face challenges that differ from working with large corporate buyers. How do they provide the same type of services as they do for enterprises and stay profitable, …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne …
Outsourcing Center, Kathleen Goolsby, Senior Writer
For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A 2005 study on outsourcing and insurance subrogation reveals why some insurance carriers are looking to outsource subrogation and others are hesitant. Another interesting finding: reducing costs is not an objective.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
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