Outsourcing Center, Kathleen Goolsby, Senior Writer
After buyers and service providers begin working together, they find aspects about each other and the relationship they hadn’t anticipated and planned for or issues about which they had mistaken assumptions. Outsourcing Center surveyed 64 buyers on what caused those issues and how to successfully address them.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
John Harney, Business Writer
With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers’ back end systems to stand out from the pack, which now includes traditional procurement service providers.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Outsourcing Center, Kathleen Goolsby, Senior Writer
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study’s list of 20 things to improve your outsourcing relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sometimes the source for efficiencies, cost savings and innovation is in the buyer’s own back yard.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A self-funding story – how a school district’s IT operations were improved, creating needed investment funds for classroom instruction at the same time.
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