Legitimizing Pure Play Providers | Article
According to Trey Campbell, last year saw the arrival and the legitimization of the pure play BPO providers. That included his company Spherion, an Atlanta-based BPO provider that calls itself a workforce architect. The Spherion group vice president says 2000 saw a significant transition in the BPO marketplace as pure play providers attracted top talent and venture capital. These developments demonstrated that pure play providers are a viable concept. Last year BPO providers signed some highly visible contracts that added to BPO’s momentum. Campbell cites Exult’s contract with Bank of America, Exult and PricewaterhouseCoopers’ (PwC) contract with BP Amoco, and Spherion’s contract with the American Association of Retired People (AARP.) Spherion will handle all of AARP’s member care services.






















