The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Governance is crucial to outsourcing success. Peter Bendor-Samuel points out five mistakes to avoid.
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
National Dry Cleaning acquired 13 companies using 12 accounting systems. Outsourcing the back-office reduced that number to one.
Brad Peterson discusses current thinking on energy management outsourcing contracts.
Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.
Do you know who’s visiting your Web site? Data mining strikes gold.
Retail outlets in the atrium serve up savings for the nutritional services department in the hospital. Here’s how.
Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.
Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.
What does a business do when its sales crumble? Answer: Turn to your outsourcing suppliers who will do something creative to solve the problem. Here is how…
April 2002. The impending deadline now shaping the future of privacy and security of patient information in the healthcare industry finds some organizations facing formidable challenges, for they must soon comply with the initial guidelines and standards set forth in the U.S. Health Insurance Portability and Accountability Act (HIPAA). The new security rules are not yet final, but healthcare organizations are turning quickly to service providers for solutions to protect the confidentiality of patient data.
When downsizing earlier this year closed The In7 Company’s back office — including the termination of six staffers who handled the books, company executives at the apparel importer feared its finances would fall into disarray.
The multinational team quickly reached a consensus that Germany is an exception to the rule in European outsourcing practices. Generally speaking, outsourcing has been accepted in many branches of German business. Postal service and call centers are often outsourced to German providers, whereas IT providers are often American-based. Dallas, Texas based Perot Systems, for example, is an American IT provider with a large presence in Germany.
Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have time available to negotiate, and probably longer.
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