Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing.
This informative white paper from Keane, Inc. discusses leveraging offshore outsourcing to improve business performance. Although the quest for cost savings inspired initial forays into offshore outsourcing, companies are now using offshore delivery to achieve significant improvements in business performance — transforming outsourcing from a tactical and technical point solution to a long-term business strategy [...]
The time has come for large organizations to consider HR BPO as a serious strategic alternative. This paper from Hewitt outlines how more organizations turn to HR business process outsourcing to gain critical competitive value and real cost savings.
Relationships between the service provider and the client are key to the success of an outsourcing engagement. Learn how HP uses their governance model along with the Total Customer Experience and Quality Program to engage with their customers to achieve a long-term relationship with mutually beneficial outcomes and strong business results.
A special report from Convergys summarizes the key findings from its exclusive primary research study entitled “Workforce Agility: The New Frontier for Competitive Advantage,” conducted by Saratoga/PricewaterhouseCoopers and the University of Michigan. In it, you will find ways to improve your organization’s health and condition including: Insights into managing your workforce as a portfolio rather [...]
History is full of instances where a competitor’s innovation disrupted–and even destroyed–a well-established company’s core business model. This paper discusses a disruptive business solution offered by Acxiom, which will help information-products companies change the way they do business. Adopting this solution will change market position for information-products companies (as well as their clients in multiple [...]
In the absence of a strong legal framework to address concerns related to data theft and IP protection in India, Indian suppliers are resorting to globally accepted certifications on quality and security. Industry experts, however, believe that certifications alone aren’t enough. How will India face the challenge?
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
Datamonitor says India will continue to have the lion’s share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.
When Business Engine offshored an ADM project, 80 percent of the code didn’t meet its expections. Here’s what it did to drastically reduce the error rate.
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.
Here’s why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
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