HP Services Global Service Desk with eSupport | White Paper
Innovative technology and business processes that transform IT support for your employees
Archive for May, 2005
May 1, 2005 | 0 comments | Read More
Business Process Outsourcing: Transform the way you do business | White Paper
Today, successful companies have to create lean organizations so they can rapidly adapt to new market demands. HP explains how business process outsourcing takes over tactical activities and recurring transactions of processes that don’t differentiate a company in the marketplace. The result: lower costs, few capital demands, and improved financial controls.
May 1, 2005 | 0 comments | Read More
How to Profit from Your Customers’ Advice: A New Approach to Drive Business Results Using Contact Center Intelligence | White Paper
This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting — and what they can expect to gain from it.
May 1, 2005 | 0 comments | Read More
Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management | White Paper
The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that more diverse, mobile, informed, and in demand than ever before. Hewitt’s paper explores how to manage that new workforce.
May 1, 2005 | 0 comments | Read More
The US Government’s IT Challenge | Article
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
May 1, 2005 | 0 comments | Read More
Outsourcing Intrigues Texas Legislator Who Advocates Cautious Optimism | Article
Texas State Senator Florence Shapiro talks with the Outsourcing Journal about how outsourcing can help taxpayers in the Lone Star state.
May 1, 2005 | 0 comments | Read More
MSU Joins With ASP eePulse to Develop A New Executive Learning Forum | Article
An ASP joins with a state university to create a new type of executive training. One result: employers can monitor their employee data like their stock prices, thanks to the technology powering the Learning Leaders Forum.
May 1, 2005 | 0 comments | Read More
INPUT Report: US Government Outsourcing To Grow 55 Percent by 2009 | Article
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
May 1, 2005 | 0 comments | Read More
IBM Takes a Gamble…and WINS! in Arizona; the Motorists are Thankful | Article
Drivers used to have to wait six hours to register their vehicles. But MVD’s unusual partnership with IBM to create ServiceArizona put drivers in the fast lane. Today the wait is less than 20 minutes.
India Courts Western Law Firms | Article
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
How Offshoring to China Saved the Day at DuPont | Article
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
May 1, 2005 | 0 comments | Read More
Four Rules For Successfully Changing Suppliers | Article
Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.
May 1, 2005 | 0 comments | Read More
Do Companies Lose or Improve Controls When They Outsource Financial Processes? | Article
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
May 1, 2005 | 0 comments | Read More
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