Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.
Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.
As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost.
TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.
Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on more strategic activities.
Today’s CIO challenge is to ensure enterprise competitive advantage by leveraging technology investments that enable business growth, as well as improved shareholder value and improved bottom line. CIOs are focusing more than ever on innovation, which necessitates new priorities in IT investments. This paper discusses findings of a study of CIOs regarding investments that provide [...]
Squeezing a BPO service provider to get the lowest price may not generate sustainable economic value. Leveraging economies of scale, process optimization and accessing labor arbitrage will. This requires joint business and IT capabilities – from both you and your provider. Welcome to BPO 2.0. Read more.
Since 2002, there have been RPO successes but also far too many deals that didn’t achieve the anticipated ROI. This paper discusses healthcare institutions’ internal practices that will cause an RPO relationship to fail to achieve ROI and hinder hiring the best talent. It also discusses the right approach and the processes that must be [...]
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