Unlocking Additional Value From Offshored Research & Analytics | Webinar
Download the handout from the free webinar presented by Everest Group on July 20, 2010.
Archive for July, 2010
July 1, 2010 | 0 comments | Read More
Making Price Benchmarking Work in a Complex ADM Portfolio | Webinar
Download the handout from the free webinar hosted by Everest Group on July 15, 2010.
July 1, 2010 | 0 comments | Read More
Cut Your Selling, General, and Administrative Costs by 30% or more by Building the Right Service Delivery Model | Webinar
Download the handout from the Everest Group webinar presented on July 8, 2010.
July 1, 2010 | 0 comments | Read More
Achieving World Class Effectiveness in the OTC Process – Even in Uncertain Economic Times | White Paper
Running a world class Order-to-Cash (OTC) process can be a source of strategic advantage to organizations. A well run OTC process can enable organizations to increase their overall sales and profits, and improve the cash flow. However, OTC is a complex, multi-functional process and driving end-to-end improvements is quite challenging. As a result, companies typically [...]
July 1, 2010 | 0 comments | Read More
Get More from Your Non-Core Spend – Realizing Value from Procurement Outsourcing (PO) | White Paper
Although many organizations have developed in-house expertise in managing the core procurement spend, their non-core spend management continues to be sub-optimal. According to Everest Research Institute, even a 5-10 percent reduction on this non-core spend can translate into a 1-3 percent bottom-line impact. Procurement outsourcing is a solution that helps companies improvement non-core spend management [...]
July 1, 2010 | 0 comments | Read More
Optimize your infrastructure and empower your enterprise | White Paper
The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and [...]
July 1, 2010 | 0 comments | Read More
HRO Supplier Landscape in Europe: Leaders, Major Contenders, and Emerging Players | Research
This is a preview deck. Examination of the 2010 European MPHRO (multi-process HRO) supplier landscape and assesses and positions suppliers using Everest’s PEAK Matrix framework.
July 1, 2010 | 0 comments | Read More
ITO Request for Information 2010 – A Market Insights Report | Research
This is a preview deck. Everest Research Institute’s analysis from key messages from the IT Outsourcing RFI 2010 and conclusions on market trends in ITO during 2009.
July 1, 2010 | 0 comments | Read More
How Procurement and Finance Executives can create bottom line impact from Source to Pay | White Paper
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
July 1, 2010 | 0 comments | Read More
All Business Applications Are Not Born Equal: Drive Better Business Outcomes by Streamlining Support of Your Application Portfolio | White Paper
In a recent HP survey, almost half of the CEOs and senior business leaders agreed that their corporate IT departments have trouble keeping pace with rapidly changing demands of the business. Further, they stated the bulk of their IT spending is directed to “keeping the lights on.” Most companies find it difficult to redirect resources [...]
July 1, 2010 | 0 comments | Read More
Expanding the Quality Assurance Function as a Cost Savings Strategy | White Paper
In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as [...]
July 1, 2010 | 0 comments | Read More
How Flexibility Helped a Groundbreaking Outsourcing Relationship Work | Article
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
July 1, 2010 | 0 comments | Read More
How Outsourcing Helped a New Company Deal with a Major Challenge | Article
Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
July 1, 2010 | 0 comments | Read More
How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
July 1, 2010 | 0 comments | Read More
How Outsourcing IT Applications Helps Working Families in Oklahoma | Article
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
July 1, 2010 | 0 comments | Read More
Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
July 1, 2010 | 0 comments | Read More
