Outsourcing Center, Patti Putnicki, Business Writer

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords and policies. You’ve invested in vulnerability tests to identify your weakest links and conducted penetration testing to find out if these vulnerabilities could turn into liabilities. But, with all these security precautions in place, one guy, carrying two cups of …

Big Data Trends: New Uses, New Challenges, New Solutions

Outsourcing Center, Patti Putnicki, Business Writer

It’s hard to find a business enabler that’s evolving as quickly as big data analytics. Big data trends are on the minds of business owners everywhere. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst …

The Seven Deadly Sins of BPO and How to Avoid Them

Outsourcing Center, Patti Putnicki, Business Writer

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. Where’s the room for BPO mistakes? Here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having …

The Do’s and Don’ts of Payroll Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. …

The New World Order of ITO: The View from the Inside-Out

Outsourcing Center, Patti Putnicki, Business Writer

If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we …

A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One&quot

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes us successful.” Scott Lacy, Manager of HR Operations, International Paper It was the 1990s and the paper and packaging industry was dramatically evolving. To keep …

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009, these payables were handled in house, by separate regional onshore teams in five different countries, …

The World’s Largest Procurement BPO Engagement Realizes Its Vision

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture The world’s largest procurement BPO engagement has realized its vision. “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and …

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores

Outsourcing Center, Patti Putnicki, Business Writer

Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ in-store experiences, drive loyalty and increase per basket sales. “We’re seeing the …

Mobility’s Coming of Age: All Grown Up and Changing Business for the Better

Outsourcing Center, Patti Putnicki, Business Writer

Before cloud, mobility was in its infancy—a means of obtaining email, calendar and contacts on the go. People who relied on desktop computers for communication were unchained. For salespeople, this was awesome. But, for the rest of us, the business apps we needed required too much processing power to travel with us. Then, along came …

Research & Insight

Author archives

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

The Seven Deadly Sins of BPO and How to Avoid Them

The Do’s and Don’ts of Payroll Outsourcing

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

The World’s Largest Procurement BPO Engagement Realizes Its Vision

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores

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