Organizations now value their information assets as much as their traditional ones, aligning access to information to their strategic objectives. But challenges stand in the way of smooth information management. Srini Pallia shares solutions.
After buyers and service providers begin working together, they find aspects about each other and the relationship they hadn’t anticipated and planned for or issues about which they had mistaken assumptions. Outsourcing Center surveyed 64 buyers on what caused those issues and how to successfully address them.
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
The biggest challenge with service provider governance is designing a good program that minimizes the increased workload of already-stretched resources. Linda Tuck Chapman shares how to design and deploy a governance program that focuses on service provider performance and risk management.
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.
A digital media professor, a business school professor, and a marketing professor share their thoughts and suggestions on how businesses can use social media successfully. Read their tips.
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.
Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.
Parature, a SaaS provider in the customer relationship management space, has collaborated with Facebook to develop a new application specifically for the site. It allows users to engage with customers directly on the Facebook page and creates the ability to provide direct support from the Facebook wall. Here’s how it works.
Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll.
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