Articles

Joint Managed Services Venture Shares Risk, Reaps Rewards

Joint Managed Services Venture Shares Risk, Reaps Rewards

Outsourcing Excellence Awards 2014 Morris Communications and NIIT Technologies Best Managed Services     “In just three and a half years, our NIIT Media Technologies joint venture has optimized our processes and cut our costs by 15 percent, achieving exactly what we set out to do.” Steve Stone Senior Vice President/CFO Newspapers and Shared Services […]

Press Release: Alsbridge Spins Off Outsourcing Center LLC

Press Release: Alsbridge Spins Off Outsourcing Center LLC

FOR IMMEDIATE RELEASE DALLAS, TX, May 5, 2014 – Alsbridge, the leading benchmarking, sourcing and transformation advisory firm, will transfer ownership of Outsourcing Center LLC to Alsbridge’s founder Ben Trowbridge. “Under our new strategy and 5-year plan, it makes sense to spin-off the Outsourcing Center media business to operate independently from Alsbridge,” says Derek Toone, […]

Nothing’s Too Far-Fetched for FAO

Nothing’s Too Far-Fetched for FAO

Far from being just a boring extension of a company’s financial team, the FAO industry is becoming a game-changer by contributing profitability and efficiency. Finance and Accounting Outsourcing or FAO, as it is commonly known, started out years ago for routine general accounting and transaction management including handling of account receivables and payables management. But […]

BPO Evolves into BPM

BPO Evolves into BPM

Business process management used to be a set of tools and software suites to help business process outsourcing companies do their job. Now, BPM is a service offering. We rarely get to see evolution in the natural world. We know it happens and we have read about why and how certain trees, animals and birds […]

BPO Futures: Bet on Change

BPO Futures: Bet on Change

To live in an age of rapid change is as exhilarating as it is challenging. This is an extraordinary time for the BPO space, with huge leaps in business technology, process and theory taking place against the backdrop of tumultuous economic conditions, the ongoing evolution of globalization, and the social and mobile revolutions playing out […]

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video interviewing providers waxed poetic about the advantages of this new disruptive technology in our first two installments. But how does it really work in the real world? Here are two case studies that demonstrate the good, the bad and the ugly. How an enterprise is using video interviewing: Cigna Cigna, a global health service […]

Virtual Assistants Get Down to Business

Virtual Assistants Get Down to Business

Seriously, what is more fun than a little friendly banter with the virtual assistant on your smartphone?  “She” retrieves directions, dials contacts and even retrieves the answers to life’s most burning questions, like “What is the capital of Indonesia?” or “How many feet in a meter?” or “Do I look good in the color blue?” […]

Gamification Best Practices for Real Business Results

Gamification Best Practices for Real Business Results

How do you “encourage” employees to do a task they dread and hence avoid? That was the dilemma Charlie Bess, HP Fellow and HP Enterprise Services’ Chief Technologist of Americas Application and Business Services, faced. He was the chairman of HP’s Global Tech Conference. Attendees must submit a paper and then have five people review […]

Competition is Not the Opposite of Cooperation

Competition is Not the Opposite of Cooperation

Cutting edge innovation aside, it makes economic sense for enterprises to work together rather than against one another. You may recall that in December 2011, automobile manufacturers BMW Group and Toyota Motor Corporation agreed to form a collaborative relationship for developing next-generation environment friendly vehicles and technologies. If yesterday’s rivals became today’s friends, there were […]

Augment Your Reality with Mobile Apps

Augment Your Reality with Mobile Apps

The over-riding mantra for practically all developers will be “Go mobile” in 2014. For those who are already in the space, it will be “Stay mobile” Mobile apps are like a new puppy left home alone – they’re everywhere and into everything. That’s because mobile devices are no longer just a means to keep in […]

Ready or Not, The Internet of Things is Here

Ready or Not, The Internet of Things is Here

Remember, back in the day, when we thought the smartphone was the ultimate in connectivity? At last, we were “unchained from our desks,” armed with a portable email inbox, calendar and a boatload of apps to make our personal and business lives better. Of course, we still had to wake up for that early morning […]

Top Five Trends in Call Center Services

Top Five Trends in Call Center Services

In 2014, outsourcing of call center services will continue at pace, but customer demands will force centers to add new service delivery mechanisms. As methods of communication expand and improve, call centers will have to move in tandem. No longer are phone calls or emails the only means by which companies can help customers. Companies […]

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

How Mobile Is Redialing HR

How Mobile Is Redialing HR

Mobile phones have morphed from a communication device to a business tool. HR departments have noticed. They are putting mobile technology in almost every process—from talent acquisition to training to performance reviews. “We see this evolution becoming a revolution,” says Rayanne Thorn, vice president of product marketing and strategy for Technomedia, an integrated global talent […]

Privacy Concerns and the Monetization of Big Data

Privacy Concerns and the Monetization of Big Data

It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer activity; understanding what he or she is thinking, doing—using this information to transform every interaction into unexpected delight. To know the customer is to love the customer, and companies everywhere are showing that love through […]

Can You Really Turn a Marketing Manager into a Data Scientist?

Can You Really Turn a Marketing Manager into a Data Scientist?

You knew John Smith was a great fit to energize your marketing organization. But can a few tools turn him into a data scientist? If you think so, you may be kidding yourself. Worse yet, without exploring new cloud business intelligence (CBI) tools you may be shortchanging your organization from obtaining rich insights to help […]