IT Infrastructure & Applications

Transformation That Really Happened. Here’s How! | Article

Transformation That Really Happened. Here’s How! | Article

Colliers International, a commercial real estate firm, faced this business challenge daily:  one of its brokers based in Asia wanted to do a deal with a broker based in the USA to lease two floors of a building in  Europe. “We had to make our local information available to our entire workforce,” recalls Veresh Sita, […]

2013 Outsourcing Excellence Awards Winners

2013 Outsourcing Excellence Awards Winners

FOR IMMEDIATE RELEASE Outsourcing Center Announces Winners of 17th Annual Outsourcing Excellence Awards Events to be held May 9th in Irving, TX DALLAS, April 8, 2013 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2013 Outsourcing Excellence Awards: Best Partnership: The Boeing Company and Aon Hewitt Best IT Apps: […]

Eleven Reasons to Use a Tier 2 Provider | Article

Eleven Reasons to Use a Tier 2 Provider | Article

A decade or so after offshoring became a viable business option, a new outsourcing practice is currently emerging. Some American buyers are adding IT or BPO Tier 2 service providers to their provider mix. “Now I always plan on having a mixture of both,” reports Michael Stern, IT director, Quality Assurance Competency Center for Dignity […]

Why CIOs Will Outsource More in 2013 | Article

Why CIOs Will Outsource More in 2013 | Article

New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the […]

The “As-a-Service” Cloud War | Article

The “As-a-Service” Cloud War | Article

Smart phones, tablets and other consumer devices are radically changing the technology world. They untether users who were once tied to their personal computers. Now these users demand access to their apps and data from anywhere over a variety of devices. This is possible using cloud computing. That’s why the cloud opportunity keeps growing each […]

The Hottest Trends in aaS and Cloud | Article

The Hottest Trends in aaS and Cloud | Article

We’ve all been talking about cloud computing for a good while, but now that conversation has dramatically changed. Cloud has transformed from “great and powerful Oz” status to “the technology behind the curtain.” Still very powerful, but not quite as mysterious. “People are discovering that cloud can do a lot more than they initially thought. […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Healthier Public Health Systems with BPaaS | Article

Healthier Public Health Systems with BPaaS | Article

The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare.  How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]

Who Ya Gonna Call to Know Your <b>Actual </b> IT Infrastructure Costs? | Article

Who Ya Gonna Call to Know Your Actual IT Infrastructure Costs? | Article

At PPG Industries the IT infrastructure group funds each IT department. It used a home-grown, internal system to determine its IT costs. “It wasn’t a black hole, but it wasn’t detailed enough,” says Denise Vay, senior IT finance manager. And it was costly to maintain. The infrastructure group was spending a lot of time trying […]

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure. Do you want a single provider or multiple providers? Both have their pros and cons. Neither of the approaches is wrong. But each presents unique challenges, both in operations and in provider management. When IT outsourcing initially evolved, very few […]

The New World Order of ITO: The View from the Inside-Out | Article

The New World Order of ITO: The View from the Inside-Out | Article

If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we […]

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend | Article

We’ve seen how data can deliver insights in the hands of people like Hans Rosling who has been listed amongst the 100 most influential people in the world in 2012 by Time magazine. Rosling has shown the history of 200 countries over 200 years using 120,000 data points. He presents data with the urgency of […]

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

What’s new in the data center? Last year, the buzz was around “fabric data centers” as organizations began to worry about costs. Did it make sense to have dedicated and expensive network, computing and storage resources around applications even if the IT infrastructure was outsourced? Could IT infrastructure costs be brought down? CIOs were under […]