Software. Hardware. Complete. Oracle On Demand is the premiere cloud service for Oracle software. Operating the world’s largest Oracle cloud with over 250,000 CPUs, Oracle On Demand customers get increased business performance faster, with reduced risk, and at a lower cost. Oracle On Demand has been serving customers for over a decade. With over 20,000 [...]
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
The paper discusses findings from The Hackett Group’s 2009 IT Agility Performance Study regarding constraints on achieving IT agility. The paper also explains why the on-demand sourcing model is quickly becoming the most important technology, enabling increased flexibility and scalability and how it plays a key role in margin protection.
No corporation wants to pay egregiously high fines or risk a government audit for violating sales tax laws. Outsourcing is a good way to make sure someone knowledgeable keeps up with the confusing welter of laws. Here is the story of how outsourcing helped one manufacturer expand its geographic reach.
Organizations now value their information assets as much as their traditional ones, aligning access to information to their strategic objectives. But challenges stand in the way of smooth information management. Srini Pallia shares solutions.
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
Running a world class Order-to-Cash (OTC) process can be a source of strategic advantage to organizations. A well run OTC process can enable organizations to increase their overall sales and profits, and improve the cash flow. However, OTC is a complex, multi-functional process and driving end-to-end improvements is quite challenging. As a result, companies typically [...]
Although many organizations have developed in-house expertise in managing the core procurement spend, their non-core spend management continues to be sub-optimal. Procurement outsourcing is a solution that helps companies improvement non-core spend management and capture significant savings. The paper discusses the challenges companies face in effectively managing non-core spend across the entire source-to-pay process. It [...]
The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and [...]
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
In a recent HP survey, almost half of the CEOs and senior business leaders agreed that their corporate IT departments have trouble keeping pace with rapidly changing demands of the business. Further, they stated the bulk of their IT spending is directed to “keeping the lights on.” Most companies find it difficult to redirect resources [...]
In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as [...]
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
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