Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
American Ref-fuel turns garbage into electricity. It outsources everything else. Here’s how the company’s various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn’t waste energy.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor ordered.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys’s Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance companies.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks–as well as patients’ medical records. Read how outsourcing protects the data at a community hospital in Georgia.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier Quaero helped Leading Hotels improve its guests’ experiences.
John Harney, Business Writer
After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.
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