Outsourcing Center, Kathleen Goolsby, Senior Writer
Retailers first began outsourcing to cut costs. Now the strategic goal is to achieve top-line growth. And that requires business transformation. Retailers have two choices to get there.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier’s depth of functions in addition to the cost savings.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers, slowing the process and missing impulse sales. The situation prevented 7-Eleven from maximizing its profitability. Nor could the store managers effectively manage inventory; there was no way to know with certainty which items were moving well and which ones were simply taking up space. Shelf space in a small store is at such a premium that allowing five or 10 items to sit unsold for a week affects the bottom line.
Outsourcing Center, Bruce McCracken, Business Writer
One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
Outsourcing Center, Bruce McCracken, Business Writer
Even though Quicksilver, a fashion retailer, was keeping up with the latest hemlines, its was still using a manual system for inventory control dating back to the Nehru suit. Outsourcing to KWI brought the retailer up to date.
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