Mobility

Convergys’s New CRM Solutions Help Travelers | Article

Convergys’s New CRM Solutions Help Travelers | Article

Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.

Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management | White Paper

Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management | White Paper

The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that more diverse, mobile, informed, and in demand than ever before. Hewitt’s paper explores how to manage that new workforce. Click […]

India Sees Performance-Linked Salary Hikes for Outsourcing Staffers in 2005 | Article

India Sees Performance-Linked Salary Hikes for Outsourcing Staffers in 2005 | Article

Employees of India’s BPO suppliers enjoyed a 14.5 percent pay hike last year, according to a Hewitt Associates study. And this year will be even better for India’s top-performing employees.

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR | Article

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR | Article

When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier’s depth of functions in addition to the cost savings.

Cigarette Manufacturer Rolls Out VoIP | Article

Cigarette Manufacturer Rolls Out VoIP | Article

JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.

ASP Fills eCommerce Need for Dental Manufacturer | Article

ASP Fills eCommerce Need for Dental Manufacturer | Article

Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model | Article

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

What to Expect This Year in the Leading BPO Processes | Article

What to Expect This Year in the Leading BPO Processes | Article

Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Confused about the Best Cell Phone Plan? Who Ya Gonna Call? | Article

Confused about the Best Cell Phone Plan? Who Ya Gonna Call? | Article

Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.

An Outsourcer Helps an ICT Employer Keep Track of What’s on Employees’ Laptops | Article

An Outsourcer Helps an ICT Employer Keep Track of What’s on Employees’ Laptops | Article

180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What’s on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.

Utility Computing’s Blind Spot | Article

Utility Computing’s Blind Spot | Article

IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.

Managing the Complex Logistics of Global Trade | Article

Managing the Complex Logistics of Global Trade | Article

Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.

Launching the World’s Largest Employee Portal | Article

Launching the World’s Largest Employee Portal | Article

When you’re planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That’s what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest employee portal on the planet.

Stretching Out | Article

Stretching Out | Article

Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives’ agendas these days. Here’s how one of the world’s leading banks solved the problem and ensured a flexible solution.

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the rationale for the solution’s successful outcomes.