ROI Archives

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream’s application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn’t easy; the two partners had to change how the surgeons operated (their back office.)

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution–to North America. The Indian company selected Nortel for its call center technology. Together they changed the behavior of a nation.

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon’s first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders!

Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India

John Harney, Business Writer

In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to India expedited loans and eliminated mistakes.

Brewing Up IT Success: Outsource Your Network Globally

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.

One App Fits All

John Harney, Business Writer

This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.

Outsourcing Serves Reduced Labor and Food Costs with Increased Restaurant Management

Outsourcing Center, Kathleen Goolsby, Senior Writer

Labor and food costs comprise 60 percent of a fast-food restaurant’s overall costs. Software solutions can efficiently manage the business, but they’re often not cost-effective for small to mid-size businesses and franchisees. Here’s how many restaurant owners benefit from a restaurant-management solution in an outsourced hosted ASP model.

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.

Research & Insight

ROI

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure

Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India

One App Fits All

Outsourcing Serves Reduced Labor and Food Costs with Increased Restaurant Management

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