ROI Archives

Blue-ribbon Teaming for Excellence in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.

ASP Provides New Blueprint for Home Builder’s Public Relations

Outsourcing Center, Bruce McCracken, Business Writer

How do you prove your department is doing strategic work? The public relations department of home builder Pulte was able to improve its performance and prove its importance after outsourcing its PR software to an ASP.

City Inhabitants Enjoy Partner for Innovation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing has enabled Issy-les-Moulineaux to be the most advanced city in France when it comes to IT. Here’s the story of a mayor’s vision and a unique helpdesk function for all the city’s residents!

School Report Card: Outsourcing Earns Straight A’s in Detroit

Outsourcing Center, Kathleen Goolsby, Senior Writer

A self-funding story – how a school district’s IT operations were improved, creating needed investment funds for classroom instruction at the same time.

Why Outsourcing Your EDI Initiative is an Effective Strategy

Outsourcing Center, Kathleen Goolsby, Senior Writer

Are you considering how to revamp your supply chain to EDI? Outsourcing this function brings some surprising benefits — value far beyond the IT infrastructure.

Staking a Claim To Excellence With an Offshore Component

John Harney, Business Writer

MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.

Under the Influence of Capital Constraints

Outsourcing Center, Kathleen Goolsby, Senior Writer

You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.

Outsourcing Allows the Little Guys to Play in the Big Leagues

Outsourcing Center, Bruce McCracken, Business Writer

Outsourcing levels the playing field and allows the little guys to successfully compete with the big boys. Read how a small town newspaper was able to compete with its Chicago neighbor thanks to a savvy supplier.

Value in Outsourcing – It’s Not About a Black and White Contract

Outsourcing Center, Kathleen Goolsby, Senior Writer

In today’s hospitals, technology is of utmost importance to reducing costs, streamlining functions and providing the best patient care. Some hospitals have learned that outsourcing can make an enormous strategic impact and be a differentiator in competitive advantage.

Outsourcing: Dynamo for Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.

Research & Insight

ROI

ASP Provides New Blueprint for Home Builder’s Public Relations

School Report Card: Outsourcing Earns Straight A’s in Detroit

Staking a Claim To Excellence With an Offshore Component

Under the Influence of Capital Constraints

Outsourcing Allows the Little Guys to Play in the Big Leagues

Value in Outsourcing – It’s Not About a Black and White Contract

Outsourcing: Dynamo for Transformation

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