Tag: white paper

Five ‘Must Do’s’ to Make a Winning Impression During Provider Auditions

Five ‘Must Do’s’ to Make a Winning Impression During Provider Auditions

The provider audition is often the first opportunity to connect with the entire customer decision-making team assembled to lead the sourcing decision. To win the business, you must be able to make a connection with the customer on a personal trust level. Establishing this type of relationship has become the attribute that makes a difference […]

Paradise by the Dashboard Lights  | White Paper

Paradise by the Dashboard Lights | White Paper

Fast access to meaningful, real-time information is critical to running a successful business, but today’s CEO dashboards fall short. Most are generic, out-of-the-box solutions, created by vendors who don’t understand the companies’ businesses or the type of information each specific CEO really needs. In a world where consumers can get personalized information pushed to their […]

Monetizing Disaster Preparedness | White Paper

Monetizing Disaster Preparedness | White Paper

Being Prepared Can Increase Your Bottom Line Eighty percent of companies without well-conceived data protection and recovery strategies go out of business within two years of a major disaster. What do Hurricane Katrina, a burn-your-building-to-the-ground fire, and the great San Francisco earthquake have in common with employee turnover or a simple computer crash? Lots. All […]

Unlocking the Value in Application Outsourcing Relationships | White Paper

Unlocking the Value in Application Outsourcing Relationships | White Paper

Although the concept of application optimization is not new, the way companies approach optimization is shifting.  In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor.  Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]

Legacy Systems Rescue for the Insurance Industry | White Paper

Legacy Systems Rescue for the Insurance Industry | White Paper

Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade […]

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to […]

Keeping it Simple: The New Model for IT Service Management | White Paper

Keeping it Simple: The New Model for IT Service Management | White Paper

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way […]

BPO THOUGHT SPOT | White Paper

BPO THOUGHT SPOT | White Paper

Welcome to this edition of BPO Thought Spot — providing you with meaningful thought leadership on the latest trends, innovations and practices in the outsourcing space. The world of outsourcing is evolving to meet the changing needs of today’s business. What began as a method of achieving labor arbitrage is transforming into a dynamic way for […]

Identifying You’re  in an Outsourcing Renegotiation | White Paper

Identifying You’re in an Outsourcing Renegotiation | White Paper

With the rate of technical and business change increasing through the foreseeable future, outsourcing contract renegotiations have become the new normal. Clients and providers must now develop outsourcing contract renegotiation skills as part of their core competencies in order to ensure the provider’s services are aligned with the client’s needs in terms of price and […]

Is Your Organization Ready for the Cloud? | White Paper

Is Your Organization Ready for the Cloud? | White Paper

Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public […]

Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six […]

The Cloud Channel Manifesto | White Paper

The Cloud Channel Manifesto | White Paper

One of the biggest misconceptions in the Cloud Computing market is that today’s new web-based services will ‘disintermediate’ the channel. In fact, there are plenty of opportunities for traditional and new channel partners in the Cloud. But, it is also imperative that leading Cloud vendors leverage channel partners to sustain their current growth and capitalize […]

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

The introduction of Single European Payments Area (SEPA) aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe quickly, easily, and inexpensively. However, Genpact foresees that recent changes introduced in the SEPA B2B Direct Debit Mandate will impact adoption of Direct […]

The Business Case for Outsourcing Software Testing to a Separate Vendor | White Paper

The Business Case for Outsourcing Software Testing to a Separate Vendor | White Paper

Choosing an independent software testing company can improve quality and speed your time to market while reducing risks and costs. This paper will explore both the single-source and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and conclude with why multi-sourcing is the optimal choice. Click here to download this […]

The Interconnected Enterprise | White Paper

The Interconnected Enterprise | White Paper

Business processes, when not fully optimized, result in value leakages. This leads to suboptimal financial and operational performance making enterprises reactive and less competitive. This paper illustrates how enterprises can use business processes as a lever to drive business growth and achieve best-in-class performance. Smart Enterprise Processes (SEPSM), Genpact’s Business Process Management framework, can make […]

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Selecting a third-party servicing partner is a critical decision for your company. This is especially true in the lending and insurance industries. CSC’s vice president of Lending Services, John F. Kilgore, has written a series of papers to help get clarity on this difficult choice. The first paper focuses on your servicer’s ability to react […]