Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This issue our Other Than India series focuses on Northern Ireland. Liberty Mutual created a captive in Belfast for applications development during the dot com boom when programmers were in short supply. Today the insurance company has 160 people there who can easily travel to Boston when necessary.
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Should commercial software companies create a captive organization or outsource that work to an offshore provider? Sean Walsh of Symphony Services crunched the numbers and came up with an answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Many of us remember watching the Iran-Contra hearings on TV. Over 400,000 nationals fled Nicaragua during the civil war; many settled in the US. Today they have returned home with an affinity for America and good English skills. Sounds like a good base for offshoring.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The media reports how offshoring is putting Americans out of work. This is certainly happening. But David Andersen, a partner at Bryan Cave LLP, describes how offshoring not only saved jobs but also created them for his high tech clients.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier’s depth of functions in addition to the cost savings.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A Convergys-sponsored study on workforce agility discovered many companies are overspending as much as 10 percent through things like excessive headcount and inappropriate training. And they could add another 10 percent to the bottom line if they hired the right people. Bonnie Tichman explains.
Ulad Radkevitch
Inspired by Indian success, other countries are attempting to find their own niches in IT outsourcing. This story on Belarus is the second in a series on offshore locations other than India.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.
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