Research & Insight

Author archives

How Outsourcing to China Rescued INVISTA

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.

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