Outsourcing Labor Procurement
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
Research & Insight
Author archives
IDC Study
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
Florida Makes a Key Move: Outsourcing HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
For CIOs, Breaking Up (With Your Outsourcing Supplier) Is Hard To Do
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.
BPO Experts Comment
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.
HR Trends: ‘Everybody’s Doing It’
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Conference Board just completed an extensive study of HR buyers. Great satistics and trenchant observations about what they would do differently next time.
(i)Structure Creates Model to Chart IT Outsourcing Performance in Infrastructure
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
(i)Structure Creates Model to Chart IT Outsourcing Performance in Information Technology
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
(i)Structure Creates Model to Chart IT Outsourcing Performance
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
EDS Creates a Magical CRM Chemistry With Dow
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.