Outsourcing Center, Kathleen Goolsby, Senior Writer
Leading companies are increasingly using global concierge services and other ‘wow’ features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It’s outsourcing at its best — affordable, effective access to highly valuable resources, expertise and flexibility that can’t be achieved internally.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Imagine having a fully transportable, fast-speed, secure, wireless network that can immediately operate anywhere in the world. Predictions that such technology is still next generation are now history, and both government and commercial organizations are making a beeline for the system known as UNIPOP
Outsourcing Center, Kathleen Goolsby, Senior Writer
Having doubled its size in one year, Rural Cellular Corporation found it had outgrown its human resources and financial services applications. Outsourcing its hosting and applications to an ASP solved the problem.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The cost of human capital is so large that it stymies some companies from being able to achieve their growth initiatives. Outsourcing truly makes a difference, as in this story of how a medical billing company handled the challenge and ensured HIPAA compliance at the same time.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match the outsourced system and processes — otherwise, the billing processes cannot succeed.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Results from Morgan Stanley’s strategic use of outsourcing its HR processes in order to facilitate the massive challenges of a merger with Dean Witter Discover Company turned out be even better than the firm expected. This is the story of the cooperative environment the buyer and service provider fostered, which made it possible to meet their timelines and goals.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed’s willingness to partner made this relationship work.
Outsourcing Center, Kathleen Goolsby, Senior Writer
We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.
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