Part 2: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Research & Insight
Articles
Aberdeen Group: Outsourcing CRM to ASPs to Overtake Licensed Software by 2006
Outsourcing Center, Bruce McCracken, Business Writer
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
Troublesome Findings from Outsourcing Center’s Study on Decision-Making Processes
Outsourcing Center, Kathleen Goolsby, Senior Writer
There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
Is There Life After Signing a Long-term Outsourcing Contract?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Part 1: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
Outsourcing Inbound Email Response to India Strengthens Timely Customer Care
Outsourcing Center, Bruce McCracken, Business Writer
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Taking Pains with a Hospital’s Transition to Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
There are common characteristics among successful transitions. We highlight some of them in the story of a successful transition, despite a complex and sensitive scenario.
What Runs Through the Veins of a Successful Outsourcing Relationship?
Outsourcing Center, Kathleen Goolsby, Senior Writer
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
When Transaction Engines Aren’t the Key to BPO Gains
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Transactions engines rev up value in HR outsourcing. Will they work as well with other BPO processes? Peter Bendor-Samuel looks at the workings of transaction engines in the finance and accounting space.
Managing the Complex Logistics of Global Trade
Outsourcing Center, Kathleen Goolsby, Senior Writer
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.