The Coming Sea Change in Offshore IT
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Research & Insight
Articles
For CIOs, Breaking Up (With Your Outsourcing Supplier) Is Hard To Do
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.
Contracting for International Outsourcing
Brad L. Peterson, Partner, Mayer Brown LLP
International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.
Taking Control of IT Performance
Outsourcing Center, Bruce McCracken, Business Writer
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
Lost and Found
Outsourcing Center, Bruce McCracken, Business Writer
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
Tips for Outsourcing HR Functions
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s the best way to ensure HR success? A study of Editor’s Choice awards nominees finds outsourcing more than one function generates the highest success rates.
Calling Canada…A Red Hot Spot Develops for Call Center Outsourcing
Outsourcing Center, Bruce McCracken, Business Writer
The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.
Pay Attention to SLAs!
Outsourcing Center, Bruce McCracken, Business Writer
DoubleClick had to pay a large SLA penalty. Here’s what the company did to ensure it didn’t have to pay another.
Development and Customization in Outsourcing
Michael S. Mensik, Partner, Baker & McKenzie
Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.
Manufacturing Ties that Bind
Outsourcing Center, Kathleen Goolsby, Senior Writer
Three manufacturing companies nominated for this year’s Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.