Insurer Quotes Rates from Palm of its Hand
Chris Pryer, Business Writer
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
Research & Insight
Articles
BPO Experts Comment
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.
CPOE Odyssey
Outsourcing Center, Kathleen Goolsby, Senior Writer
CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE’s evolution.
HR Trends: ‘Everybody’s Doing It’
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Conference Board just completed an extensive study of HR buyers. Great satistics and trenchant observations about what they would do differently next time.
Giant Carrier’s Bankruptcy Filing Highlights Importance of Telecom Expense Management
Steve Parrino, Business Writer
WorldCom’s bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.
(i)Structure Creates Model to Chart IT Outsourcing Performance in Infrastructure
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
(i)Structure Creates Model to Chart IT Outsourcing Performance in Information Technology
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
(i)Structure Creates Model to Chart IT Outsourcing Performance
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
Implementing and Transitioning into Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.
Prestigious Brand Building
Outsourcing Center, Kathleen Goolsby, Senior Writer
Leading companies are increasingly using global concierge services and other ‘wow’ features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It’s outsourcing at its best — affordable, effective access to highly valuable resources, expertise and flexibility that can’t be achieved internally.