Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted promotion. Frustrated, you call the toll free customer service number and the person who answers the phone is clueless, too.
Michel Janssen, Managing Director, Everest Research Institute
This spring I had lunch with one of our clients, a national retail chain. The chief financial officer, the chief information officer and the executive vice president for human resources (HR) gave me a list of 20 business processes they wanted to shed that weren’t part of their core competency. Read about how they did it.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Success in an outsourcing relationship must be built on the right foundation, and that happens only when the buyer clearly and objectively describes to the supplier exactly what it wants to buy. That’s what Xcel Energy did when it entered into its successful outsourcing relationship with IBM Global Services.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The American School Directory (ASD) is the Internet guide to every public, private and Catholic K-12 school in the United States. Users have access to communication tools, maps, calendars, menus, payment tools, school wish-lists, images of students at work, alumni directories (even for schools that are now closed) and much more. Schools without their own Web sites can adopt the ASD site, and ASD also works hand-in-hand with schools that have their own sites.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation, deregulation and increased competition, this is a company that must set and achieve its goals. One prime target for improvement in the early 1990s focused on human resources.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In June, Exult Inc. named Campbell its chief operating officer. Before he joined Exult, a Web-enabled human resources (HR) outsourcing provider for large, multinational corporations, Campbell helped propel Ernst & Young’s Global Outsourcing practice to $400 million. He began his outsourcing career while at Andersen Consulting (now Accenture) in the early 1990’s when outsourcing was still synonymous with IT.
Outsourcing Center, Kathleen Goolsby, Senior Writer
To survive in our rapidly changing world, companies need agility to make progress in the shifting sands in the business arena. So today’s executives seek advice on how to survive or even get ahead of the pack. One of the most crucial survival tools is outsourcing, and Siemens Business Services (SBS) has a proven track record in helping its clients streamline workflow, reduce costs and improve time to market through outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements. Drexel stays in the headlines, having created a number of nationwide firsts. In November 2000, its 62-acre campus became the first major 100% wireless university in the U.S. Other firsts include distribution of speech recognition software to all students and staff, the nation’s first online techno-MBA and an online affinity bank. DU students and faculty have access to a wide array of information technology (IT) resources and support services.
Brad L. Peterson, Partner, Mayer Brown LLP
An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts. This article will help you spot those mistakes. Then you can correct them in your own negotiating team and exploit them in the other side’s negotiation.
John Higgins, Senior Consultant
In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.
"*" indicates required fields