A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
Awards
The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…
Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision | Article
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team,…
A Merger, a Consolidation and a Transformation: The Critical First Steps | Article
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest…
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May…
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because…
BPO Study's Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article
Buyers of outsourcing services want their service providers to invest in technologies that bring continual…
Seven Action Areas to Strengthen an Outsourcing Relationship | Article
An outsourcing provider’s quality of services and the achievement of the agreed-upon mutually beneficial objectives…
Tips for Outsourcing Buyers in Setting Expectations around Future Service | Article
“What was horrible about our outsourcing relationship in the beginning is that our expectations were…
When is an SLA Not Necessary in an Outsourcing Relationship? | Article
Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the…