A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
Awards
The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…
Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team,…
A Merger, a Consolidation and a Transformation: The Critical First Steps
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest…
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards | Article
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May…
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because…
BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article
Buyers of outsourcing services want their service providers to invest in technologies that bring continual…
Seven Action Areas to Strengthen an Outsourcing Relationship | Article
An outsourcing provider’s quality of services and the achievement of the agreed-upon mutually beneficial objectives…
Tips for Outsourcing Buyers in Setting Expectations around Future Service | Article
“What was horrible about our outsourcing relationship in the beginning is that our expectations were…
When is an SLA Not Necessary in an Outsourcing Relationship? | Article
Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the…